Since parent- and teacher-youth conflicts are natural and inevitable, it is important both for the adults and the young people to acquire and implement social skills that will enhance effective conflict resolution.
Making use of the communication skills that reinforce resolution can boost warmth in the relationship, improve the ability of problem solving and negotiability, reduce hostility, induce the sense that individuals are being heard and generally create more fulfilling relationships.
The use of supportive communication can help individuals to feel safe and can increase the possibility that they will not feel threatened to open up about their feelings or viewpoints, which leads to positive communication, and it is possible to address the conflict. Njoku (2006) suggests the dos and don’ts regarding supportive communication.
|Use descriptive language to express your feelings||Use evaluative language|
|Maintain a problem issue orientation||Stress personal control of personality traits|
|Allow for spontaneity||Pursue strategies perceived as getting your own way|
|Use empathy to see the other party’s point of view||Try to be superior to others|
|Stress equality of parties and their right to participate||Express a degree of certainty that makes you appear close-minded|
In America, the federal mediation uses an interest-based communication approach to resolve conflict, by following these steps:
Njoku, I. A. (2006). The role of communication in conflict resolution. International Journal of Communication, 133-141.